We offer our training within the context of "Performance-Based Training," a concept developed by the seminal behavioralist, Thomas Gilbert. What follows is an explanation, written by a highly qualified instructional designer who works closely with us in training development.
Performance-Based Training (PBT) is a highly efficient and effective means to train staff in performing procedural tasks in the workplace (loan officer, branch managers, etc). It permits dramatic reduction in training time while simultaneously improving the performance of the trainees. The PBT methodology was developed by Dr. T.F. Gilbert, a colleague of B.F. Skinner at Harvard University's Behavioral Science Laboratory in the mid-1960's. The basic theory and structure is described in his book, Human Competence, NSPI Press, 1995. The president of Agidigm Corporation, Jerome Peloquin, was Dr. Gilbert's student and associate. The concept is both elegant and simple. PBT eliminates the need for rote memorization by applying a combination of improved learning strategies and high performance reference tools called Job Aids. The strategy behind the approach is to train to recall only those tasks and procedures that are critical and/or frequent. Non critical and non-frequent tasks are placed in a graphic, easily used on-the-job reference tool: the Job Aid.
In the workplace it is usually more important that a task be performed correctly than quickly. Speed, or fluency, comes naturally with familiarity and experience. The Job Aid overcomes the natural limits of short term memory and virtually eliminates the need for rote memorization. The Job Aid represents the "best practices" used by the workplace exemplars, those who are the incumbent experts. The Job Aid provides a bridge between the learning and working environments. We are experts in job aid design in both hard copy and electronic means.
Use of the job aid as the focus of the training assures construct validity; that is, it assures that there is a direct relationship between the objectives of the training and the tasks of the job. Much of what is called training is really excessive information that causes "memory competition" and actually interferes with learning the job. The real value of PBT is that it enables a new hire to do the job effectively in the shortest possible time.
The Value of PBT
As the proverb goes: be careful what you pray for, you may get it.
This has come to pass in the MFI community. The rapid infusion
of economic largess resulting from Dr. Yunus'
Nobel Peace Prize and the attention given to the Compartamos recent
IPO, among others, places MFI's in a potentially dangerous
Jerome .J. Peloquin